FAQs

How to place an order: You can explore products online by new arrivals or by choosing a product category. Refine your search by selecting colors, materials, and styles. When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right-hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.

If your order contains more than one item it may default to send the products separately in multiple shipments.  Should you wish only to receive one shipment together when the full order is complete, simply deselect this option.  The option to receive the entire order is not applicable when an order contains pre-order products and/or permanently personalized products, as defined in the below sections.

Payment methods accepted: At Cavana, we offer a variety of convenient payment options to suit your preferences. Here’s what you need to know about the payment methods accepted:

  • Visa and Mastercard: We accept both Visa and Mastercard, allowing you to securely make payments using your credit or debit card issued by these providers.
  • Apple Pay: For Apple users, we offer the convenience of Apple Pay, enabling you to make fast and secure payments using your Apple devices.
  • Google Pay: Android users can enjoy seamless payments with Google Pay, providing a quick and easy way to complete transactions using their Google account.

With these trusted payment methods, you can shop with confidence at Cavana, knowing that your transactions are secure and hassle-free.

Order confirmation: The order will be confirmed when we send the confirmation email for each shipment to the email address you provided.

The email(s) will contain a confirmation and summary of the order in relation to each product such as: product description and the total price of the order, including taxes and any shipping costs.

Shipping options available (standard, expedited, etc.): Shipping is free for order sizes above 150 AED. For orders within 150 AED, shipping charges will apply depending on location.


Extended Returns During Holidays: 

During specific holiday periods, we may offer extended returns. T&C Applies.

Conditions for Return: 

Before requesting a return, ensure that your products meet the following conditions:

  1. Original Condition: Products must be in their original, unused condition, including all tags (security tags included), special packaging, and accessories. Items that are incomplete, damaged, worn, or altered will not be accepted.
  2. Time Limit: Return requests must be made within 15 days from the date of delivery.
  3. Return Process: Products can be returned by shipping them via our provided courier service or by visiting one of our retail stores.
  4. Non-Returnable Items: We reserve the right to designate certain items as non-returnable or ineligible for refund. Please refer to the respective product’s webpage for any such designation.

Alternate Solutions: 

If you encounter any issues with your products but prefer not to return them, please contact us. Our team will be happy to assist you in finding the best possible solution.

At Cavana, we strive to ensure your satisfaction with every purchase. If you have any questions or concerns regarding our return policy, feel free to reach out to us.


Refund of In-Store Purchases:

For items returned from an in-store purchase, the refund will be processed using the same method of payment as the original purchase.

If a refund to the original method of payment is not feasible, our store staff will guide you through an alternative method.

Refund of an Online Purchase:

For online purchase returns, the refund will be issued through the same payment method used for the initial purchase.

If you ship the return through a courier service, we will process and verify whether it’s eligible for return or not within 72 hours upon receiving it at our facilities.

Please note that the refund amount will be credited to your account within a maximum of 14 days, depending on your bank.

If you do not observe a credit to your account within 14 days, kindly utilize the provided information and present it to your banking institution for assistance in expediting the process.

If the product does not meet our stated return policy, we reserve the right to deny the return. Thus, you will be required to collect your product from our offline stores.

Additional information about our Exchange and Return Policy, as well as your right to withdrawal, can be found in our comprehensive Terms and Conditions.


Sizing guide: 

Choosing the right size is key to a perfect fit. Here’s how our sizing guide helps:

  • Accuracy: Our sizing guide provides precise measurements for each garment.
  • Finding Your Fit: Use the measurements provided to select the size that best matches your body measurements.
  • Fit Tips: We offer tips on how to measure yourself accurately and how to interpret the sizing guide to ensure the best fit.
  • Accessible: The sizing guide is easily accessible on our website, making it convenient for you to find your perfect size before making a purchase.

If you need further assistance or have questions about sizing, our customer support team is ready to help. With our sizing guide, finding your perfect fit has never been easier.

 

Availability of specific products or sizes: 

At Cavana, we aim to keep your favorite styles in stock and ensure you find the perfect fit:

  • Product Availability: Check our website regularly for updates on product availability. Popular items may sell out quickly, but we’re constantly restocking to meet demand.
  • Size Availability: We offer a wide range of sizes for our clothing items. If your preferred size is unavailable, consider exploring alternative sizes or signing up for notifications when it’s back in stock.
  • Restocking: We regularly replenish inventory to ensure popular items are available. Keep an eye on our website or subscribe to our newsletter for updates on restocked items.

Need help? Contact our customer support team for assistance.


Contact information (phone number, email address, live chat):

  • Email address: info@cavanafashion.com
  • Phone number: +971 56 910 5691

Hours of operation: Shop anytime, anywhere! Our online store is open 24/7. For assistance, our customer support team is available during regular business hours [GMT+4] 10AM-11PM.